Medloc

This RN Platform Service Agreement ("Agreement") is entered into between Medloc Nursing On Demand Inc. ("Medloc", "Platform") and the Registered Nurse identified above ("RN", "Nurse", "You").

• –"Platform" — The Medloc digital nursing marketplace and mobile/web application.
• –"Facility" — Any hospital, clinic, long-term care home, retirement residence, or private client registered with Medloc.
• –"Shift Offer" — A confirmed or available nursing shift posted to the Platform by a Facility or auto-generated by Medloc.
• –"Availability" — Time blocks posted by the RN indicating when they are available to accept shift offers (minimum 2 hours per block).
• –"Response Rate" — The tracked percentage of shift offers the RN responds to within the required timeframe.

The Medloc Platform gives RNs complete control over their schedule — post availability freely, respond to opportunities, and manage shifts entirely on your terms.

2.1 — Availability Posting Rules:

• a. The RN may post availability at any time through the Medloc app or web portal.
• b. Each availability block must be a minimum of 2 consecutive hours. There is no maximum — full shifts, double shifts, and multi-day availability are all supported.
• c. Availability may be updated, extended, or removed at any time, provided no shift offer has been accepted for that window.
• d. The Platform surfaces the RN's profile to matching facilities based on role (RN), specialty credentials, geographic proximity, and posted availability.

2.2 — Auto-Generated Shift Offers: When registered facilities report scheduling gaps, Medloc's matching engine automatically generates shift offers and broadcasts them to verified, available RNs. Notifications are delivered via app push, email, and/or SMS as configured by the RN.

2.3 — Facility-Generated Shift Offers: In addition to auto-matching, Facilities may manually search the RN pool and create a customized shift offer at any time — for any duration of 2 hours or more. These offers are sent directly to matching RNs.

2.4 — Facility Direct Contact: Facilities may reference and directly contact RNs by text or email for shift requests. Medloc encourages always responding and tracks response behaviour (see Section 7).

The Medloc Platform gives RNs full flexibility in how they engage with each shift offer. You are never locked into a full shift you cannot complete.

3.1 — Full Shift Acceptance: The RN may accept any posted shift offer in its entirety. Upon acceptance, the shift is confirmed and locked to the RN. The Facility is notified immediately.

3.2 — Shift Splitting: The RN has the right to accept the first half or second half of any offered shift. When a shift split is requested by the RN it is logged:

• a. The platform continues to search and broadcast the full shift for 15 minutes.
• b. Should the full shift not be accepted by anyone, the app moves on to search for shift split requests. The Facility will be notified and will approve or decline your Shift Split request.
• c. If approved, you will be notified via SMS and email. Medloc automatically generates a new shift offer for the remaining half of the original shift. If refused, you will be notified via SMS and email.
• d. The remainder of the shift offer is immediately broadcast to all eligible and available RNs on the Platform.
• e. The splitting RN is compensated only for the portion of the shift they work. Payment is calculated at the applicable hourly rate for actual hours worked.
• f. The Facility is notified of the split and the new broadcast in real time.

3.3 — Sharing Shift Information with Colleagues: The RN may share available (unaccepted) shift details with a colleague via:

• a.Email — The "Share via Email" feature sends shift location, hours, role, and pay rate to a colleague's email.
• b.Text / SMS — Generate a pre-formatted SMS share link to send shift details directly to a colleague's phone.

Sharing does not assign the shift. The colleague must hold a verified Medloc RN profile to accept.

3.4 — Minimum Shift Duration: A minimum of 2 hours is paid for any confirmed shift, even if the RN is released early at the Facility's direction.

3.5 — Cancellation After Acceptance: Once accepted, shift cancellation requires a minimum of 4 hours' advance notice to Medloc. Repeated post-acceptance cancellations will negatively impact the Reliability Score.

5.1 All rates are the RN's gross take-home pay. Medloc charges Facilities a separate 12% platform fee — the RN's pay is never reduced by the platform fee.

5.2 — Emergency Backup: Applies for full shift duration when the RN accepts within less than 4 hours' notice.

5.3 — Outbreak Premium: Applies during active facility-declared outbreaks. Replaces (does not stack with) evening or overnight differentials.

5.4 — Minimum Billing: Minimum of 2 hours paid for any confirmed shift regardless of early release.

5.5 Medloc reserves the right to update rates with 30 days written notice. Rates will never decrease during the term of this Agreement.

6.1 Medloc processes payment to the RN within 24 hours of shift completion and submission of an approved timesheet or digital check-in/check-out confirmation via EFT.

6.2 The RN is responsible for accurately logging shift hours through the Platform. Discrepancies must be reported within 48 hours of shift end.

6.3 The rates in Section 5 are the net amounts paid directly to the RN. Statutory deductions remain the RN's responsibility as an independent service provider.

6.4 — Split Shift Payment: Payment for a split shift is calculated based on actual hours worked in the accepted portion, subject to the 2-hour minimum.

Medloc tracks two key performance metrics visible to registered Facilities when reviewing RN profiles.

7.1 Medloc strongly encourages responding to all shift offers. A simple decline is always acceptable and does not penalize the RN — ignoring an offer does.

7.2 No shift acceptance is ever mandatory. The RN retains full control over which shifts to accept or decline.

7.3 Targets for Good Standing:

• – Response Rate ≥ 80% — recommended for priority broadcast placement
• – Reliability Score ≥ 4.0 stars — recommended for facility direct-contact eligibility

7.4 RNs with a Response Rate below 50% for 30 consecutive days may be temporarily deprioritized in auto-match broadcasts. Medloc will notify the RN before any deprioritization takes effect.

10.1 — Confidentiality: The RN agrees to maintain strict confidentiality of all patient, resident, and Facility information, in compliance with PHIPA and RTIPPA. This obligation survives termination indefinitely.

10.2 — Non-Solicitation: For the term of this Agreement and 6 months post-termination, the RN agrees not to enter into independent arrangements with Facilities introduced through the Platform, without Medloc's written consent.

10.3 — Termination by RN: The RN may terminate with 72 hours' written notice. Outstanding shift commitments must be honoured or properly transferred before departure.

10.4 — Termination by Medloc: Medloc may terminate immediately and without notice for: abuse or neglect of a patient; falsification of credentials or timesheets; criminal charges; impairment during a shift; or repeated no-call no-shows.

10.5 — Independent Contractor: The RN is engaged as an independent service provider, not as an employee of Medloc, unless a separate written employment agreement specifies otherwise.

10.6 — Governing Law: This Agreement is governed by the laws of New Brunswick and applicable federal laws of Canada.

10.7 — Entire Agreement: This Agreement supersedes all prior representations. Amendments must be in writing and signed by both parties.